Customer Service Specialist (with Dutch)
Miejsce pracy: Łódź
Your responsibilities
- Establish and maintain positive working relationships with customers, co-packers, and all internal departments - act as the customer’s central contact within the individual portfolio assigned to you
- Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers
- Manage and take ownership of all incoming queries of your customers
- Build ample knowledge of the product portfolio
- Guarantee quality services, you have ample knowledge of the customers activities and you are permanently building a good understanding and relationship with your customer
- Daily, complete a high volume of incoming orders into the SAP system accurately and promptly
- Follow orders through the system from the time of order entry through invoicing
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction
- Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders
- Validate customer pricing, and alert the team of necessary contract modifications
- Take responsibility for errors and initiate actions to prevent reoccurrence
- Register and follow up on customer and product complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer and Barry Callebaut.
- Utilize all available data sources to implement the most efficient and cost-effective logistical process for delivery of product to external customers
- Take full ownership of your service to customers, customer oriented at all times
Our requirements
- Bachelor’s degree or equivalent work experience
- At least 5 years in a Customer Service role
- Fluent in English and Dutch
- Manufacturing industry or B2B experience strongly preferred
- At least 5 years of SAP experience preferred
- Salesforce knowledge is an asset
- Strong communication skills and the ability to interface with various levels of management
- Strong analytical and problem solving skills with high attention to detail
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
What we offer
- Employment on a regular basis in the sweetest company in the world.
- Annual bonus based on your work results.
- Lunch card to be used for groceries and restaurants.
- Private medical care in Lux Med (basic package fully financed by BC).
- Fit Profit sports card co-financed by BC.
- PPE: we care about your future, and we save money for your retirement.
- Cafeteria Program as a part of Social Fund.
- Group life insurance.
- Hybrid working model: min. 8 days in the office a month.
- As part of our work-life balance culture, we can start work between 7 am and 10 am.
- Free consultation with a lawyer once a quarter.
- Chocolate! Yes, surprising but we have chocolate in the office, for Christmas, BC’s Birthday, and many other occasions during the year.
- And if chocolate is still not enough, you can join one of our theme clubs, where together with other employees we develop our passions and interests.
- Daily delivery of fresh fruits and veggies to the office.
- You can purchase our sweet products with a special discount.
- Relax zone in the office and plenty of options to choose from: PlayStation 5, football table, pool table, Ping-Pong, library, table games, and massage chairs.
- Sport @work? Sure! We have treadmills and indoor exercise bikes with a laptop station.
- We like to party as much as we like chocolate! We have integration budgets we can use for team events.
- Forever Chocolate and Event Team: you can join them and have a real influence on social life in BC and CSR activities.
Benefits
- sharing the costs of sports activities
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- fruits
- integration events
- retirement pension plan
- corporate library
- leisure zone
- extra social benefits
- pre-paid cards
- christmas gifts
- employee referral program
- telefon zaufania psychologicznego
- program kafeteryjny
- bezpłatne konsultacje prawne
BARRY CALLEBAUT SSC EUROPE SP Z O O
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.
Obowiązek informacyjnyAdministratorem Danych jest Barry Callebaut Manufacturing Polska Sp. z o.o. z siedzibą w Łodzi przy ul. Nowy Józefów 36, 94-406 Łódź, NIP: 5220020390, REGON: 010614355; Barry Callebaut Polska Sp. z o.o. ; z siedzibą w Łodzi przy ul. Nowy Józefów 36, 94-406 Łódź, NIP: 5220020390, REGON: 010614355; ul. Nowy Józefów 36, 94-406 Łódź, NIP: 7272647853; REGON: 100038347; Barry Callebaut SSC Europe Sp. z o.o. ; ul.Wólczańska 180 90-530 Łódź, NIP: 7272796382; REGON: 361778895.Administrator Danych w celu należytej ochrony danych osobowych wyznaczył Inspektora Ochrony Danych, z którym można się skontaktować pod adresem e-mail: dataprivacy@barry-callebaut.comDane osobowe będą przetwarzane wyłącznie w celu realizacji procesu rekrutacyjnego na podstawie zgody na przetwarzanie danych osobowych;Odbiorcami danych osobowych Pracownika będą:podmioty z Grupy Kapitałowej Barry Callebaut;pracownicy biorący udział w procesie rekrutacyjnym;serwisy internetowe za pośrednictwem, których Administrator publikuje ogłoszenia o pracę.Dane osobowe będą przechowywane przez 1 rok od końca roku, w którym zostały pozyskane;Ma Pan/Pani prawo do:a) dostępu do treści swoich danych oraz ich sprostowania, usunięcia lub ograniczenia przetwarzania,b) wniesienia sprzeciwu wobec przetwarzania,c) przenoszenia danych,d) cofnięcia zgody na przetwarzanie danych w dowolnym momencie,e) wniesienia skargi do Urzędu Ochrony Danych Osobowych,Zgoda na przetwarzanie danych osobowych jest dobrowolna, jednak nie wyrażenie zgody skutkuje brakiem możliwości uczestnictwa w procesie rekrutacji;Podanie danych osobowych jest dobrowolne, jednocześnie niepodanie informacji wskazanych w art. 221 § 1 Kodeksu pracy spowoduje, iż otrzymane dokumenty aplikacyjne kandydatów do pracy nie będą przez Administratora Danych rozpatrywane. Składając aplikacjeWyrażasz zgodę na przetwarzanie moich danych osobowych zawartych w dokumentach aplikacyjnych, przez Grupę Barry-Callebaut, w celu realizacji procesu rekrutacyjnego.Wyrażasz zgodę na przetwarzanie moich danych osobowych zawartych w dokumentach aplikacyjnych, przez Grupę Barry-Callebaut, w celu realizacji przyszłych procesów rekrutacyjnych.
