Customer Service Specialist with Dutch

87_30879

Obowiązki

• Respond to customer inquiries via phone and email in a professional and empathetic manner.

• Identify and troubleshoot customer issues, delivering timely and effective solutions.

• Foster long-term, positive relationships with clients.

• Collaborate with internal departments to ensure efficient issue resolution.

• Accurately document customer interactions and case progress.

• Contribute to ongoing improvements by identifying recurring issues and supporting updates to internal processes and knowledge base content.

Wymagania

• Fluency in Dutch and English, with strong written and verbal communication skills.

• Previous experience (1-2 years) in customer service or an international contact center environment.

• Excellent interpersonal and problem-solving abilities.

• Ability to work independently, manage time effectively, and prioritize tasks.

• Solid knowledge of Microsoft Office, particularly Excel.

• A proactive, customer-first mindset and a passion for delivering high-quality service in a dynamic setting.

Oferujemy

• Private medical care, life insurance, and a sports card.

• Modern feedback and development tool with clear evaluation criteria.

• Hybrid work: 40% from the office.

Źródło: Arche Consulting/Praca