Customer Service Specialist – Danish & English – SAS Airlines (Warsaw, Poland)
Join Concentrix in Warsaw! Concentrix is on a remarkable growth journey, expanding rapidly across the Nordic market. We’re on the lookout for Danish & English‑speaking Customer Support Specialists to join our SAS team. This role is based in our office at Aleja Solidarności 171, Warsaw, Poland, and we offer relocation support.
Who can apply? This is a mid‑level position but we welcome applicants with little or no experience.
Responsibilities
- Provide exceptional support in Danish and English through chats, emails, and calls.
- Advise clients and partners on flights, products, prices, fares, and services, playing a key role in our client’s success.
- Identify client needs and proactively suggest solutions.
- Assist customers with travel‑related issues.
Requirements
- Proficiency in Danish and English, both written and spoken (C1 level preferred, but personality and skills can make a difference!).
- Positive attitude and love for communicating with customers and colleagues.
- Experience in customer service and CRM tools is a plus, but not a must.
Benefits
- A competitive salary that exceeds the Polish average.
- Private medical healthcare.
- Dynamic, international environment.
- Up to 26 paid leave days plus many national holidays.
- Access to a Multisport card for discounted gym, sauna, and spa memberships.
- Modern office in the heart of Warsaw.
- Opportunities for career growth and professional development.
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Customer Service
- Industry: Airlines and Aviation
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