Customer Service Specialist with Czech/Slovak (M/F)

Reference number: CS/CZSK/MAS

Location: Małopolskie / Kraków | Category: Customer Service Advisor SSC / BPO

Responsibilities:

• Handle customer inquiries via phone and email, ensuring a high standard of service.
• Analyze reported issues, troubleshoot effectively, and deliver accurate, timely solutions.
• Build and nurture long-term relationships with customers through professional and empathetic communication.
• Cooperate closely with internal teams to ensure smooth and efficient case resolution.
• Maintain detailed and accurate records of customer interactions and actions taken.
• Identify recurring challenges and actively contribute to process optimization and knowledge base enhancements.

Requirements:

• Advanced proficiency in English and Czech, with strong verbal and written communication skills.
• Excellent interpersonal skills and a customer-focused mindset.
• At least 2 years of experience in an international contact center environment.
• Solid knowledge of Excel and other Microsoft Office applications.
• Strong analytical and problem-solving skills, with the ability to work independently and prioritize tasks effectively.
• A proactive attitude, adaptability to change, and a genuine commitment to delivering outstanding customer experiences.

Our client offers:

• A strong well-being culture, including private medical care, life insurance, and access to a sports card.
• Additional mental health and well-being support programs, along with educational initiatives focused on work-life balance.
• Extensive learning and development opportunities, featuring over 70 training paths and certification programs (e.g., GenAI, Excel, Business Analysis, Project Management).
• Free access to leading online learning platforms and language training resources.
• A flexible hybrid working model, combining modern office spaces with fully equipped home office solutions.
• Long-term stability within a company recognized for its supportive culture, employee development, and high workplace standards.