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Customer Service Specialist with Czech, Slovak and English
  • Warszawa
Customer Service Specialist with Czech, Slovak and English
Warszawa, Warszawa, mazowieckie, Polska
Foundever
24. 10. 2024
Informacje o stanowisku



Company Overview:





Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 











Location: Remote work after trainings, Poland area





Your daily tasks:

  • Providing the highest level of customer service connected to technical support;   
  • Answering incoming calls, mails and meeting targets set by our client and management;  
  • Following company policies and procedures, ensuring quality;   
  • Performing daily tasks in an efficient and timely manner;   
  • Achieving quality goals for calls and customer satisfaction.










What do we expect from you?



  • Language: Native knowledge of both Czech and Slovak and good knowledge of English (B2);  
  • Experience: Good to have experience in customer service, especially in technical projects;   
  • Technology: Knowledge of MS Office and developed computer skills, tech-savvy profile;   
  • Personality: Motivated and enthusiastic, not scared of challenges. 




Advantages will be:



  • Ability to prioritize and plan;    
  • Independence AND ability to work with minimal supervision;  
  • Ability to solve problems;  
  • Attention to detail;     
  • Developed soft skills.


Working conditions:



  • Type of contract you choose yourself (freelance contract for students below 26 years old and employment contract for employees above 26 years old);  
  • Basic salary + monthly bonuses;   
  • Work fully remotely from the comfort of your own home after trainings.




What else should you know?



  • Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
  • We offer private Medicover healthcare;  
  • Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
  • Professional development through training and cross-location cooperation at the international level. 




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