Informacje o stanowisku

Social network you want to login/join with:

Customer Service Specialist with Czech - Now Hiring!, Warsaw

Client: Zimmer Biomet

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 3882b589cf56

Job Views: 5

Posted: 15.02.2025

Job Description:

Zimmer Biomet is a global medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

What You Can Expect

Acting as a liaison between sales / marketing / tender, GBS Order Management and CEE Commercial Operations teams in order to provide the highest standard of services to Czech customers. This covers all aspects of loan bookings, customer communication, disputes, service complaints, cooperation with logistics, warehouse and freight companies.

How Youll Create Impact

• Supporting the order entry process by clarifying incomplete or low quality order data
• Managing loanset in SAP from order entry through booking, invoicing and final reconciliation of sets
• Creating masterdata requests for new customers or changes of existing ones
• Resolving disputes
• Managing service complaints received from customers - in SAP or another dedicated tool
• Issuing credit notes
• Performing internal controls on open orders, open invoices, FOC orders
• Managing expired and near-to-expiry products in consignment and loaners

What Makes You Stand Out

• Problem solving and decision making
• Effective team working, customer interaction and communication skills
• Planning, organizing and time management
• Self motivation and drive
• Ability to prioritize and plan own workload
• Customer focused
• Ability to mentor and motivate team members as required

Your Background

• Computer literacy with experience using MS Office applications and SAP
• Customer Services Experience
• Good communication skills
• Good telephone manner
• Resolving of disputes
• Fluent in Czech

Travel Expectations

EOE/M/F/Vet/Disability

Warszawa - Oferty pracy w okolicznych lokalizacjach