Informacje o stanowisku

• Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;
• Conduct cross-selling to maximize sales opportunities in every interaction;
• Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;
• Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;
• Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;
• Offer expert and personalized advice on the brands products, aligned with the brand’s identity and values.

• Proficiency in Czech (C2/native) and Proficiency in English (B2/Advanced);
• Ability to work efficiently in a multichannel environment;
• Proficient in Salesforce and Microsoft Office;
• Excellent communication skills and the ability to solve problems quickly and effectively;
• Passion for the fashion industry, with basic knowledge of trends and products.

• Ability to prioritize and plan;    
• Previous experience in customer service, ideally in the retail or fashion industry (a plus);
• Attention to detail;   
• Sales skills;   
• Soft skills. 

• Contract of Employment;  
• Basic salary + bonuses;  
• Work environment: Modern Office in Warsaw Mokotów .

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
• We offer private Medicover insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
• Professional development through training and cross-location cooperation at the international level.

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