Informacje o stanowisku

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement and are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process-driven colleague to join our team.

Day-to-Day Responsibilities

1. Provide telephone and email support for customer service, including financial queries.
2. Answer product questions and provide answers to basic technical questions.
3. Independently process all kinds of requests from our customers, partners, and third parties, according to our SLA’s and quality requirements.
4. Update systems to reflect contract changes, including activating new services and changes to customer status.
5. Set up and maintain new and existing customers in our systems.
6. Actively support operational implementation of new products and services.
7. Execute recurring tasks (e.g., Money Return, OTP-Queues, and Statistics).
8. Participate and cooperate in projects.
9. Resolve and follow up on customer issues, escalating to technical support teams as appropriate.

Who Are We Looking For

1. Customer care experience and a strong client focus.
2. Very good verbal and written business communication skills in Czech.
3. Good verbal and written business communication skills in English and Polish.
4. Problem-solving, analytical, and troubleshooting skills.

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

1. Private medical & life insurance.
2. Public transportation allowance.
3. Semi-annual bonus.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, a can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career. Wherever you decide to go, join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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