Informacje o stanowisku

Customer Service Specialist with Croatian

Location: Warsaw - hybrid

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Day-to-Day Responsibilities

• You provide telephone and email support for customer service including financial queries.
• You answer product questions and provide answers to basic technical questions.
• You independently process all kinds of requests from our customers, partners, and third parties, according to our SLA’s and quality requirements.
• You update systems to reflect contract changes, including activating new services and changes to the customer status.
• You set up and maintain the new and existing customers in our systems.
• You actively support operational implementation of new products and services.
• You execute recurring tasks (e.g., Money Return, OTP-Queues, and Statistics).
• You actively participate and cooperate in projects.
• You resolve and follow up on customer issues, escalating to technical support teams as appropriate.

Who Are We Looking For

• Customer Care experience and a strong client focus.
• Very good verbal and written business communication skills in Croatian.
• Good verbal and written business communication skills in English and Polish.
• Problem-solving, analytical, and troubleshooting skills.

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance.
• MyBenefit Platform.
• Holiday allowance.
• Public transportation allowance.
• Meal allowance.
• Semi-annual bonus.
• Glasses/lenses reimbursement.

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude, and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on society. With our empowering culture, strong technology, and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Warszawa - Oferty pracy w okolicznych lokalizacjach