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As a Customer Service Coordinator you will take an active role in solving issues with Spare parts orders for the whole EMEA region. You will be part of the Team solving the issues raised by the customers. You will need to be able to consult different systems, including SAP to find a friendly solution for our customers. Sometimes finding the solution will require contacting other teams (triggering actions to secure availability). Communication will be streamlined via the ticketing system (written communication) or online meetings (verbal communication). Together with the team you will be responsible for answering all the requests within the agreed timings. In addition, you will be responsible for:
-Identifying shortage parts on outstanding sales orders from affiliates and following up with suppliers accordingly
-Monitoring the KPI level and taking actions in order to improve level of outstanding sales orders
-Stock transfer orders creation within network in order to secure availability for customer orders
-Handling the return requests raised to the team
-Preparing regular or on request reports and analyses
-Organizing and leading meetings with affiliates in order to secure fluent supply of parts and solve issues if occurs
Profile:
-The ideal candidate for this function has a Bachelor or Master degree, preferably in the area of business administration, business or logistic,
-Proactive behaviour and improvement oriented to lead initiatives towards seamless operations and optimised processes,
-Having a key role in solving issues for the customers requires efficient organisation of work and keeping track of the open issues,
-You will need to be able to easily combine information from different systems to come to a solution. In this way you can build a relation based on the reliability and trust with the customers,
-Good written and verbal English skills are required (B2).
Skills:
-Customer Oriented (Going the extra mile for solving the issue for the customer with a smile),
-Proactive approach,
-Efficient in administration and organising your own job,
-Team player,
-Critical mindset with ability to challenge procedures and suggest improvements,
-Strong written and verbal communication skills,
-SAP basics would be an asset.