Informacje o stanowisku

About PayU

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world, is redefining the way people buy and sell online for our 300,000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

We are seeking a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints in a 24/7 & weekends system. The role requires excellent communication skills, multitasking abilities, problem-solving skills, and a commitment to exceptional customer service.

RESPONSIBILITIES AND KEY ACTIVITIES

• Supporting PayU B2B and B2C customers via phone, email, live chat.
• Managing customer databases in the operating system.
• Verification and identification of contacting customers and substantive recognition of the reported problem.
• Recording and forwarding requests to other operational departments.
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

QUALIFICATIONS AND EXPERIENCE

• Education - minimum secondary education.
• English language – minimum B2 level.
• Advantage: basic level of Czech or Romanian languages.
• Very good knowledge of the Polish language both in speech and writing.
• Ability to formulate thoughts clearly in written form.
• Good working knowledge of the Office package (Word, Excel, Power Point).
• Minimum six months of experience in Customer Support.

BEHAVIOURAL COMPETENCIES

• Communicativeness.
• Ability to work as part of a team.
• High personal culture.
• Ability to build a positive company image.
• Empathy.

About us

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services.

Our Commitment To Building A Diverse And Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment for all of our people, communities and customers.

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