Informacje o stanowisku

Customer Service Specialist - Medical Devices (on-site), Warsaw

Client:

Abbott

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

41930e68bf32

Job Views:

10

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

The Opportunity

For our Medical Devices Division , we are currently looking for a motivated, people-oriented person to join our great Customer Service team in Warsaw as a Customer Service Representative . The chosen candidates will provide daily support to our clients in Poland. The position is a combination of front-office and back-office duties. This is an office-based role requiring regular presence in our office in Warsaw, Mokotow.

The main purpose of the role:

1. Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquiries, service requests, and customer complaints.
2. Compliant with internal processes and procedures (e.g. Abbott Quality System) and with the applicable legislation.
3. Manage all daily activities in customer service independently.

What Youll do:

1. Receive & process orders for all customers which are received by telephone.
2. Handle customer complaints and perform investigations.
3. Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.
4. Issue required credit notes for returns and complaints within the official procedural deadlines.
5. Maintain daily contact with company approved couriers for regular pick-up and delivery timetable, investigation of claims, and follow-up for emergencies.
6. PER processing and follow up in collaboration with sales reps.
7. Receive & process orders for all customers which are received by e-mail, fax, or post.
8. Follow procedures related to the receiving, checking, and creation of the sales orders/invoices.
9. Perform and execute all invoicing in a timely and precise manner including responsibility for electronic invoicing.
10. Issue required credit notes for cross-charges, rebates, and price corrections within the official procedural deadlines.
11. Master Data Maintenance (customer, materials, prices).
12. Actively participate in any required product tracking research when required.
13. Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

Required qualifications and background:

1. Secondary school or University degree.
2. Knowledge of SAP is strongly preferred.
3. Previous experience in Customer Service or similar would be a strong asset.
4. Prior experience in an international, corporate environment preferred.
5. Fluent Polish and English - both written and spoken.
6. Knowledge of Microsoft Office.
7. Team player with strong communication skills.
8. Customer and service orientation.
9. Ability to manage multiple tasks and to meet deadlines.
10. Sensitive to initiative and adaptability to permanently evolving organizations.
11. Sensitive to the importance of the product.
12. Ability to work from the office on a daily basis (Mokotow).

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