About SPX FLOW

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn‑key systems. The Company offers 20 brands of pumps, valves, mixers, air dryers, hydraulic tools, homogenizers, separators, heat exchangers, filtration solutions, and aftermarket parts and services. We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Our 5000 employees worldwide innovate to design, deliver, and service high‑value solutions for our customers.

Job Title: Customer Service Specialist

Location: Bydgoszcz, Poland (Hybrid)

About the Role

The Customer Support Specialist supports customers by telephone, email, and written requests regarding product selection, order placement, quotations, shipments, and complaints. Responsibilities include handling returns/credits, shortages, order status, expedites, and documentation. You will coordinate with internal departments such as production, supply chain, project management, engineering, and shipping to communicate customer requirements.

Responsibilities

• Provide telephone and email coverage daily.
• Set up, manage, and fulfill order entry responsibilities, including entering new orders, adding items to existing orders, changing orders, expediting, canceling items, and price verification.
• Review new orders and check whether Commercial has included all required supporting documents for compliance.
• Communicate proactively about upcoming shipments and order status updates.
• Review customer complaints, issue returned goods numbers or credits, and initiate claims in internal tracking programs (C4C).
• Work with management to identify and escalated issues to senior leadership.
• Act as liaison for all internal and external communications for sales orders, including supply chain, engineering, project management, commercial, technical services, production, and shipping.
• Comply with export order regulations and company rules for export processing.
• Use daily C4C ticketing and phone system.
• Enter order acknowledgements in customer web portals.

Qualifications

• Deep understanding of customer service concepts, practices, and procedures with 2–5 years of experience preferred.
• Strong ability to manage diverse work volumes and prioritize amid frequent changes.
• Forward‑thinking mentality.
• Strong written and verbal communication skills in English and Polish (fluent).
• Diplomatic attitude and professional communication style.
• Experience in large multi‑level organizations.
• Ability to influence and motivate others positively.
• Expertise with SAP or a similar ERP system preferred.
• Strong customer focus and ability to handle challenging customers professionally.

Benefits

• Stable employment in an international company.
• Work in a modern, air‑conditioned facility.
• Friendly team atmosphere and support.
• Training courses to enhance qualifications (forklift licenses, crane operation, etc.).
• Annual bonus and pay raises conditional on meeting goals and plant targets.
• Life insurance for the employee.
• Subsidies from the Company Social Benefits Fund.
• Employee referral program with bonuses.
• Fully financed online English lessons.
• Meal subsidies in the employee canteen.
• Subsidies for glasses purchase.
• Summer and winter day camps for employees’ children at preferential prices.
• Program supporting employees’ charitable and sports initiatives.

Next Steps

Does this sound like your next job? Be our solution in the making and apply now!

If you have any questions, please feel free to contact our Recruitment Team. Contact person details: piotr.frydel@spxflow.com.