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Customer service specialist in the automotive industry with Polish page is loaded## Customer service specialist in the automotive industry with Polishlocations: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13posted on: Posted 30+ Days Agojob requisition id: R1555123Job Title:Customer service specialist in the automotive industry with PolishJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients product or services.**Your responsibilities:*** Responding to customer inquiries via phone, chat, and email, representing Volkswagen Group with professionalism and enthusiasm.* Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.* Use analysis tools and extensive test management to analyze technical problems in detail and provide possible solutions* Collaborate with colleagues to enhance the overall customer experience. Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.* Exhibit warmth and enthusiasm in every customer interaction.* Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.* Use your knowledge of automotive and digital products to effectively troubleshoot issues and support customers in using the digital services at different touchpoints (e.g. on mobile phone, in the vehicle or via the websites)**Our requirements:*** 1+ years of experience in a call center or customer service, preferably in the automotive industry or in the field of digital products and services.* Technically experienced people with a high affinity for IT and technical analysis tools.* Strong communication skills, with a minimum C1 level in Polish.* Very good knowledge of English language, minimum B2 level for internal communication, documentation & training.* Excited about the opportunity to contribute to Volkswagens continued success and growth in the automotive sector.* The ability to stay composed, tactful, and solution-focused when interacting with customers.* Strong attention to detail and organizational skills.* Excellent problem-solving skills and a creative, solution-oriented mindset. A passion for continuous learning and adapting to new technologies and processes at Volkswagen Group.**Desired:*** Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.* Familiarity with CRM systems* Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.**What we offer:*** Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction* Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.* Team-building events to foster a collaborative work environment.* Team leader support at every stage of cooperation.* Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.* Civil contract for employment.Location:POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:English (Required), Polish (Required)Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**locations: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13posted on: Posted 30+ Days Agolocations: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13posted on: Posted 30+ Days Agolocations: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13posted on: Posted 30+ Days Ago# **Mission:**### Hi, were Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the worlds best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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