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Customer service specialist in the automotive industry with German
  • Katowice
Customer service specialist in the automotive industry with German
Katowice, Katowice, Śląskie, Polska
Concentrix CVG International sp. z o.o.
10. 11. 2024
Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:

  • Respond promptly and professionally to customer inquiries via phone, chat, and email.
  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience.
  • Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers.
  • Exhibit warmth and enthusiasm in every customer interaction
  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.



WYMAGANIA:
  • 1+ years of experience in a call center or customer service role, preferably in the automotive industry.
  • Strong communication skills, with a minimum C1 level in German and B2 level in English.
  • Ability to remain calm and tactful when dealing with customers.
  • Strong attention to detail and organizational skills.
  • Excellent problem-solving skills and a creative, solution-oriented mindset.
  • Willingness to learn and adapt to new technologies and processes.

Desired: experience with other luxury Brands and Customers

Relationship Management Systems (CRM)



OFERUJEMY:
  • Remote work from home
  • Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
  • Team-building events
  • Fully paid training to prepare you for direct contact with customers
  • Team leader support at every stage of cooperation
  • Stable full-time employment based on an employment contract

  • Praca Katowice
  • Katowice - Oferty pracy w okolicznych lokalizacjach


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