Informacje o stanowisku

• Respond promptly and professionally to customer inquiries via phone, chat, and email
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
• Collaborate with colleagues to enhance the overall customer experience
• Stay updated on product offerings, services, policies, and procedures to provide accurate information to customers
• Exhibit warmth and enthusiasm in every customer interaction
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively

• 1+ years of experience in a call center or customer service role, preferably in the automotive industry
• Strong communication skills, with a minimum C1 level in German and B2 level in English
• Ability to remain calm and tactful when dealing with customers
• Strong attention to detail and organizational skills
• Excellent problem-solving skills and a creative, solution-oriented mindset
• Willingness to learn and adapt to new technologies and processes

• Experience with other luxury Brands and Customers Relationship Management Systems (CRM)

• Remote work from home
• Comprehensive benefits (my benefit system, private medical healthcare, life insurance)
• Team-building events
• Fully paid training to prepare you for direct contact with customers
• Team leader support at every stage of cooperation
• Stable full-time employment based on an employment contract

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