Informacje o stanowisku
We are looking for a dedicated B2B Customer Service Coordinator for a technical manufacturing company to manage the end-to-end process from order placement to final delivery. We value an open-minded approach combined with strong analytical skills, a readiness to work within ERP systems, and the ability to communicate effectively with international clients.
What we expect
- Higher education (preferred fields: logistics, management, business & administration, production engineering, or related disciplines).
- Technical education might be advantage.
- Experience of working in customer service/sales department at production company.
- Experience in processing orders in ERP System.
- Expericence in cooperation with B2B Clients.
- Experience in Customer service pro-active approach.
- Excellent communication skills
- Data driven analytic mindset.
- Good command of English enabling fluent business communication. B2 / C1 preffered.
- Good knowledge of computer programs:
- Very good knowledge of ERP systems.
- Very good knowledge of Microsoft Office programs (especially Excel).
Employment agency entry number 47
this job offer is intended for people over 18 years of age
What we offer
- Stable employment based on an employment contract.
- On-site work at our modern production plant in Szczecin.
- A real chance for internal growth and career advancement as our company expands.
Your tasks
- Handle customer service, focusing on key customer segments
- Manage front- and back-end customer support, including order confirmations and inquiries in ERP system.
- Ensure high customer satisfaction through prompt and accurate service
- Perform sales support tasks, assisting with order handling, delivery and putting data into the system.
- Coordinate shipments to customers, ensuring timely and efficient delivery
- Collaborate with internal teams to ensure seamless customer support.
- Assist with ad-hoc tasks related to customer service and sales operations.
- Coordinate cross-functional projects across different departments and locations.
- Build and maintain strong relationships with both internal and external stakeholders.
- Controlling of proper margin level on order receiving from customers.
- Cooperate with other members of the Operations team and other organizational units.
Praca SzczecinSzczecin - Oferty pracy w okolicznych lokalizacjach
