About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, Tennessee, we offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East. Our commitment to getting it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e‑mail, or instant chat for global leaders in fields such as social media, financial services, pharmaceuticals, health care, recruitment, entertainment, digital, IT, and transport.

Responsibilities

• Respond to client and applicant inquiries via phone, e‑mail, or chat.

• Resolve requests accurately and promptly.

• Maintain up‑to‑date knowledge of client processes and policies.

• Work in Katowice, Poland, with available shifts of 7:00‑15:00, 9:00‑17:00, or 13:00‑21:00.

Qualifications

• Great communicator who speaks English fluently and actively listens to and understands customers.
• Team player with a genuine passion for delivering amazing customer service.
• Fast‑paced learner who enjoys variety and can embrace change.
• Able to deliver an excellent customer experience.
• Self‑starter who wants to be challenged to become a high achiever.
• Talented at making customers feel special on the phone through tone and listening skills.
• Showing commitment to our customers, our business, and our ongoing success.
• Experience working in a call center or customer service (preferable).

What We Offer

• Competitive salary and permanent contract.
• Private medical care.
• Edenred card.
• Lunch vouchers.
• Paid lunch break (30 minutes).
• Social fund (holiday allowance, glasses voucher).
• Bonus plans.
• Group life insurance.
• Career path and opportunities to grow.
• Professional training.

How to Apply

Please submit your resume/CV in English. The company does not provide visa sponsorship. All resumes are held in confidence. Only candidates whose profiles closely match the requirements will be contacted during this search. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies; such resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.

E‑mployment is a relationship between the employee and the employer in which the employee provides labor, skill, and time in exchange for wages and benefits. This national non‑discrimination statement is from the U.S. Equal Employment Opportunity Commission.