Purpose

As a Customer Service Specialist, you will play a key role in supporting our growing customer operations across crucial European markets. You will manage key data entry tasks, including order entries, invoicing, customer creation, stock allocations, and credits, all while working in a fast‑paced and dynamic environment. We’re looking for someone who is flexible, eager to learn new systems, and excited to support operations in multiple countries. If you’re self‑sufficient, have a strong work ethic, and are passionate about providing excellent service, we’d love to have you on board!

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner
• Process customer orders, returns, credit notes, and invoices accurately in the ERP system
• Monitor order fulfillment, proactively communicate delays, and support consignment stock reconciliation
• Collaborate with internal teams (Sales, Logistics, Finance) to resolve issues and ensure customer satisfaction
• Maintain accurate records of interactions in CRM/ERP and handle basic admin tasks related to the order‑to‑cash cycle
• Identify areas for process improvement and escalate any workload or priority concerns to the manager

Qualifications

• Fluency in English is required, with additional knowledge of French being a significant advantage.
• Minimum 2‑3 years of experience in Customer Service
• Proficiency in MS Office Suite (including Excel)
• Familiarity with ERP and CRM systems (particularly in order‑to‑cash)
• Strong communication skills with the ability to maintain a positive tone, manage multiple priorities, and stay composed under pressure
• Excellent time‑management skills
• Exceptional attention to detail and a high level of accuracy

Company

BVI® is refocusing the future of vision. As one of the fastest‑growing, diversified surgical ophthalmic businesses in the world, our purpose‑built portfolio of trusted brands includes: Beaver® (Knives and Blades), Visitec® (Cannulas), Malosa® (Single‑Use Instruments), Vitreq® (Vitreoretinal Surgical Products) and PhysIOL® (Premium IOLs), and spans more than 90 countries. We’ve set our sights on touching the lives of millions of patients affected by conditions such as cataracts, refractive error, glaucoma, retinal disease, and dry eye. Unburdened by legacy or bureaucracy, we have developed our strategy around a simple concept – taking pride in delivering innovative solutions for our physicians and patients, based on their needs. We trust and empower our associates to make decisions and solve problems because collaboration drives us. Valuing agility, simplicity, and transparency, we stay committed to listening to our customers, delivering for our patients, and keeping the future in focus.

Learn more at www.bvimedical.com