Position

Customer Service Specialist (F/M/D) at TE Connectivity

Location

Cracow, Małopolskie, Poland

Overview

At TE, employees collaborate with individuals from various backgrounds and industries to contribute toward safety, sustainability, and connectivity initiatives. The Solution Center Team plays a critical role in supporting TE’s Enterprise strategy by driving Customer Growth and delivering an exceptional Customer Experience. We enable the Distribution Channel business unit to make it simple and seamless for our partners to do business with TE. Our organization is made up of professionals who provide global service to both end customers and distributors, fueling growth across the company.

Responsibilities

• Deliver exceptional customer service to Distribution partners, ensuring a seamless experience.
• Build strong relationships and create revenue opportunities through daily tasks such as quoting, order processing, and managing worklists.
• Handle distributor escalations and follow up on Special Price Requests and MCPs to ensure timely resolution.
• Communicate effectively via phone, email, and chat to provide real‑time solutions.
• Collaborate with internal teams (production, sales, engineering, customer care) to resolve inquiries and meet customer needs.
• Support competitive pricing strategies by working closely with pricing teams and maintaining transparent communication with customers.
• Participate in distributor‑focused meetings to align on priorities and share insights.

Ideal Background

• Bachelor’s degree in business or technical field or equivalent experience – TE values diverse educational backgrounds.
• At least 2 years’ experience in a similar role, preferably in customer service; SAP knowledge is a plus.
• Strong problem‑solving and influencing skills, with openness to feedback and continuous learning.
• Excellent communication skills – clear and impactful in verbal, written, and presentation formats.
• Highly organized, able to prioritize and manage multiple tasks in a dynamic environment.
• Creative and innovative mindset, bringing fresh ideas to improve processes and outcomes.
• Collaborative team player with strong critical thinking skills, able to work independently, demonstrating self‑motivation and a proactive, positive attitude.
• Very good command of English (minimum C1 level).

About TE Connectivity

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS.

Commitment to Transparent Hiring

• Collaborative and friendly work environment
• Extensive training and career growth opportunities
• Life insurance
• Private medical healthcare package
• Employee referral bonus
• Multisport co‑financing
• Performance‑based bonus plans

Our job postings are gender‑neutral, inclusive, and never ask for your past salary. We disclose the full salary range and all pay elements, including how they are calculated, upfront – before any employment decisions are made.

Recruitment Fraud Notice

TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Details

• Seniority level: Associate
• Employment type: Full‑time 
• Job function: Other – Appliances, Electrical, and Electronics Manufacturing
• Industries: Appliances, Electrical, and Electronics Manufacturing