Role

We have an exciting opportunity for a Customer Service Specialist to manage end-to-end order processing, billing, and day-to-day communication with customers while supporting internal teams. In this role, you will ensure smooth and accurate execution of all customer service activities for Poland, with additional support across EMEA as required.

Responsibilities

• Work closely with the sales team and finance department on calculating the price and preparing the offer for the customer and tender applications
• Maintain consistent relationships with customers by providing support, information, collecting requests, complaints etc. and enter them on Salesforce (in Polish and Russian)
• Coordinate customer requests that require allocation of tasks to the right functions and manage recurring tasks
• Process daily domestic and international invoices
• Input and operate data in SAP, Salesforce and maintain filed documents
• Support the manager on improvement projects and in administrative tasks
• Prepare reports like Intrastat and waste reports
• Organise transport and collections for the customer
• Purchase merchandise
• Operate as the backup for other customer service members
• Support the EMA customer service team where needed
• Work with customer platforms
• Work with legal to check contracts and coordinate with all parties involved
• Support office administration in internal functions like placing purchase orders for office stationary, catering supplies, distributing incoming post, and welcoming guests
• Month‑end closing, provide collection of all invoices for the external accounting company
• Other customer service‑related tasks

Requirements

Essential / Mandatory

• Strong attention to detail and accuracy
• Proficiency in Excel and comfort working with numbers
• Self‑motivated and able to work independently
• Very good Polish and good Russian (spoken and written)
• Good English (spoken and written)
• Confident working with colleagues at all levels, including senior management

Preferred

• Experience working in an international or multicultural environment
• SAP experience