BL Paczka is a dynamic and rapidly growing logistic operator within the Base.com group, specializing in modern and flexible solutions for e‑commerce and B2B clients.

Customer Service Specialist

We are looking for a Customer Service Specialist to join our team. The main goal is to provide top‑quality support and foster positive relationships with our customers.

Requirements

• Minimum 1.5–2 years of direct customer service experience, preferably in B2B or logistics/ courier/e‑commerce sector.
• Proficient computer skills and MS Office.
• Excellent organizational skills and self‑sufficiency.
• Strong communication and high personal culture.

Responsibilities

• Telephone and email support for B2B customers, providing information about platform services.
• Active technical support for using BL Paczka user panel, including shipment creation, waybill generation, integration, etc.
• Providing quotes and terms for available carriers.
• Monitoring and informing customers about shipment status and interventions.
• Accepting and recording customer complaints, managing the full claims process.
• Cooperating with other departments and carriers to obtain necessary information, documentation and resolve tickets.

Benefits

• Dynamic environment valuing adaptability and new challenges.
• Real influence on projects and space to implement own initiatives.
• Supportive organisational culture and collaborative team, not competitive.