Informacje o stanowisku

Customer Service Specialist and Advisor in Documentary Credit Services

Job ID: 28374

Would you like to develop in the Trade Finance area? We are now looking for a Customer Service Specialist and Advisor to join our Documentary Credit Services PL.

At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity

Welcome to the Documentary Credit Services PL Team. We add value by delivering best possible quality to our customers. We are a part of Trade Finance Department responsible for the Letter of Credit products and we have recently expanded our process by handling payments. As Customer Service Specialist and Advisor you’ll play a valuable role in learning the document checking process, effecting payments, creating improvements, new solutions and collaborating with our Nordic stakeholders.

What you’ll be doing:

1. Taking part in comprehensive Letter of Credit training
2. Checking Letter of Credit documents according to international rules
3. Checking compliance (sanctions screening, AML)
4. Next step will be learning Letter of Credit payments process
5. Enhancing the process and quality to improve process performance
6. Working with multiple stakeholders in the Nordics

You’ll join motivated, self-driven and talented people. The role is based in Łódź.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

1. Have an ability to work both independently and in a team environment
2. Have a structured and disciplined way of working
3. Are self-driven and have “can do” attitude

Your experience and background:

1. Fluency in spoken and written English (at least B2 level)
2. Ability to provide Lean solutions and take an active part in Continuous Improvement
3. Experience in Trade Finance area or banking would be an asset

If this sounds like you, get in touch!

Next steps

Submit your application no later than 07/02/2025.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łódź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.

Department: Administration / Back Office / Support

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