Informacje o stanowisku

Customer/ English/ SAP/ Sales/specialist/ OTC /Communication / Clients
Customer Service Specialist
Warsaw (hybrid model: 3 days in the office, 2 days remote)
Full-time employment contract
Comprehensive benefits package + performance-based bonus

We are currently supporting our client – a leading international company in the chemical manufacturing industry – in the search for a proactive and detail-oriented
Customer Service Specialist
to join their growing team.

Your responsibilities:

• Deliver outstanding service to assigned B2B customers across international markets
• Oversee the end-to-end Order-to-Cash (OTC) process, ensuring smooth and timely execution
• Monitor order status and proactively address any issues that may impact customer satisfaction
• Handle customer complaints and provide professional, solution-oriented responses
• Collaborate closely with internal departments (sales, logistics, finance) and global teams
• Maintain accurate documentation and ensure compliance with internal procedures and legal standards

What we’re looking for:

• A Master’s degree in business, Economics, or a related field is an advantage.
• 1–3 years of experience in customer service or business operations in an international environment. Nice to have
• Familiarity with SAP (especially the SD module) is a strong plus.
• Strong customer focus and ability to work effectively in a team
• Excellent communication skills and adaptability in a dynamic, fast-paced setting
• Very good at English and one of the following languages is required: Italian, Swedish, Dutch, Slovak, Portuguese, Czech, French, Spanish, Hungarian, German, Serbian, Croatian, Romanian.

What’s in it for you:

• Stable employment based on a permanent contract
• Hybrid work model with flexibility and work-life balance
• Rich benefits package including private healthcare, sports cards, insurance, and training opportunities
• Recognition through a performance-based bonus system
• Opportunity to grow within a global organisation and contribute to impactful projects in the chemical industry

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