Informacje o stanowisku
Customer Service Specialist
Customer/ English/ SAP/ Sales/specialist/ OTC /Communication / Clients
Customer Service Specialist
Warsaw (hybrid model: 3 days in the office, 2 days remote)
Full-time employment contract
Comprehensive benefits package + performance-based bonus
We are currently supporting our client – a leading international company in the chemical manufacturing industry – in the search for a proactive and detail-oriented
Customer Service Specialist
to join their growing team.
Your responsibilities:
- Deliver outstanding service to assigned B2B customers across international markets
- Oversee the end-to-end Order-to-Cash (OTC) process, ensuring smooth and timely execution
- Monitor order status and proactively address any issues that may impact customer satisfaction
- Handle customer complaints and provide professional, solution-oriented responses
- Collaborate closely with internal departments (sales, logistics, finance) and global teams
- Maintain accurate documentation and ensure compliance with internal procedures and legal standards
What we’re looking for:
- A Master’s degree in business, Economics, or a related field is an advantage.
- 1–3 years of experience in customer service or business operations in an international environment. Nice to have
- Familiarity with SAP (especially the SD module) is a strong plus.
- Strong customer focus and ability to work effectively in a team
- Excellent communication skills and adaptability in a dynamic, fast-paced setting
- Very good at English and one of the following languages is required: Italian, Swedish, Dutch, Slovak, Portuguese, Czech, French, Spanish, Hungarian, German, Serbian, Croatian, Romanian.
What’s in it for you:
- Stable employment based on a permanent contract
- Hybrid work model with flexibility and work-life balance
- Rich benefits package including private healthcare, sports cards, insurance, and training opportunities
- Recognition through a performance-based bonus system
- Opportunity to grow within a global organisation and contribute to impactful projects in the chemical industry
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.
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