Informacje o stanowisku
For our client, a global leader in customer experience and business process outsourcing, we are looking for a motivated Customer Support Specialist with strong communication and problem-solving skills to join the international team in Krakow.
Responsibilities:
- Working as part of customer service team assuring high-quality service & interactions with customers
- Managing daily operational tasks such as order entry, order tracking, delivery coordination, and issue resolution
- Maintaining up‑to‑date knowledge of products, processes, and internal guidelines to support smooth operations.
- Identifying recurring issues or process gaps and proposing ideas that support continuous improvement and digitalization initiatives
- Keeping customer data and documentation accurate and compliant with internal standards
- Escalating complex cases to senior team members when needed and contributing to finding effective solutions
Requirements:
- Ability to demonstrate strong customer focus with entrepreneurial drive
- High proficiency in Microsoft Office
- Fluent English and German (B2)
Nice extras:
- Strong attention to detail and problem‑solving abilities
- Team‑oriented approach and willingness to collaborate in an international environment
- Previous experience in customer service role, or a related administrative role
What we offer:
- Flexible working hours
- International work environment
- Training and onboarding support
- Opportunities to grow and develop
- Modern office space
They say the best opportunities come unexpectedly — and this one starts right here.
If this sounds interesting, we’d love to see your CV.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
Praca KrakówKraków - Oferty pracy w okolicznych lokalizacjach
