Join to apply for the Customer Service Specialist role at ArcelorMittal Long Carbon LATAM.

Deadline: 1 day ago, be among the first 25 applicants.

Job Description

The Customer Service Specialist is responsible for ensuring the highest standards of customer service regarding orders, delivery times and product availability. The role provides comprehensive customer service, maintaining ongoing contact with customers and internal departments, monitoring customer orders and requests, and handling all relevant system operations.

Main Responsibilities

• Act as the main contact for customers regarding order‑related inquiries and issues
• Provide accurate information on order realization and delivery status
• Collaborate with customers to improve service
• Collaborate with the Commercial Team to secure a high level of customer service
• Maintain high standards of customer communication
• Reconcile shipments with customers and agencies according to the service model
• Administration and system tasks
• Manage the process of order acceptance in the system
• Monitor and trigger delivery instructions
• Capture and input customers’ restrictions for reception
• Verify the data flow and identify any inconsistencies between the systems
• Monitor and analyze inventory level
• Other
• Cooperate with internal cluster customer service and logistic department
• Participate in Customer Service improvement projects

Requirements

Education

Bachelors degree in logistics, supply chain management, international trade, or a related field.

Experience

• 3–5 years of experience in a similar position within the logistics or transportation industry.
• Experience in customer service, order management, or freight forwarding operations.

Skills And Competencies

Behavioral Competencies

• Customer‑centric mindset and stakeholder orientation.
• Strong communication skills (written, verbal, digital).
• Attention to detail and problem‑solving ability.
• Independent work style with minimal supervision.
• Team‑oriented approach and willingness to continuously learn and improve.
• Commitment to compliance and quality standards.

Technical Competencies

• Proficiency in English (written and spoken); additional foreign language is an asset.
• Solid knowledge of transport and freight forwarding processes.

About Us

ArcelorMittal is the world’s leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 15 countries. Our material is part of the fabric of life. What we produce makes a difference – to individuals, communities, businesses and society. At ArcelorMittal, the safety, health, and wellbeing of our employees are our top priorities. We believe that every accident is avoidable, and it is essential for every employee, from the shop floor to the management committee, to hold this belief.

Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century.

With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future.

About the Team

Do you want to make an impact? We’re looking for talented people to join a global community. ArcelorMittal is the world’s leading steel company. Our material is part of the fabric of life. Our purpose – and the reason why we exist – is to create smarter steels for people and planet. Help us develop the material that tomorrow’s world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi‑cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.

As Segment Finance, we develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives. We want to be a business partner of choice to identify & promote value creation initiatives across all functions. We see our team as an open ground for new talents, with a clear focus on creativity, diversity & inclusion.

Our Mission Is To

• Develop financial planning & analysis to help Segment & Clusters frame, monitor and achieve their business objectives
• Reinforce Segment & Clusters decision making by bringing the relevant strategic, financial & business perspectives
• Promote and drive value creation initiatives across the different functions
• Ensure fair allocation of financial resources between business stakeholders
• Set up a transparent business environment, in compliance with internal & external financial standards & procedures