Recruitment Executive at HCL Technologies

Direct message the job poster from HCLTech

Job Responsibilities

• Support experience on Windows/Unix Servers, AD exp. mandatory, Network Devices
• Good troubleshooting skills.
• Fundamental knowledge of Networks.
• Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
• Excellent Verbal, Email communication skills.
• Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
• Willingness to work in 24*7 environment.

Job Requirements

• 24x7 monitoring and management support for in-scope infrastructure.
• Handle escalations and assist in creation of RCAs.
• Proactive monitoring and tracking of tickets.
• Generate operations report.
• Monitor and execute Job schedules.
• Manage bridge calls and notify respective support groups.
• Interaction with Vendors and other support groups.
• Performs Gap Analysis.
• Provide phone support 24x7x365.
• Creation of SOPs and knowledgebase.

Background

• Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
• Incident, Problem, Change lifecycle process.
• Backup monitoring tools like Networker.
• Generating Reports through Dashboard, Remedy etc.

Technology Buzzwords

• OS: Unix, Windows
• VMware
• MS Office

Recommended Certification

• ITIL Certification.