Informacje o stanowisku

Customer Service Specialist

Apply locations Warszawa Ostrołęka

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: JR107252

Part of the global bioeconomy, Stora Enso is a leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. We believe that everything that is made from fossil-based materials today can be made from a tree tomorrow. We employ approximately 21,000 people.

Career for a better climate. Every day.

We are looking for Customer Service Specialist for Packaging Materials BU Recycled Containerboard Customer Service fluent in English. You will be an important first contact point for international customers, whom we deliver order fulfilment and knowledge services. You will uphold strong relationships with the customers and manage orders from inquiry to delivery, to meet customers’ expectations. Your work is supported by modern technology, Salesforce as a platform for managing customer contacts and communication.

About the position

The Customer Service Specialist is responsible for providing exceptional support and assistance to customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This role involves effectively communicating with customers, maintaining product knowledge, and delivering timely and accurate information or solutions to meet customer needs.

Key responsibilities

• Daily communication with customers, sales managers, logistics, mill production planning, and supply chain coordination teams about order-related matters.
• Receiving, processing, and confirming orders.
• Planning customer deliveries and follow-up of stocks, proactively offering available stock materials to customers.
• Monitoring customer sales plan, quota, order book, and acting when needed.
• Pipeline order management.
• Reporting on demand for customer-related information.
• Being first-line support for sustainability-related topics.
• Participating in the development work related to own responsibility area.
• Support in knowledge sharing among the different customer service teams.

Qualifications

• University degree in a relevant field.
• Minimum 1-3 years’ experience, preferably in Supply Chain area.
• Strong communication skills.
• Service and problem-solving mindset with attention to detail.
• Ability to perform under pressure.
• Positive, proactive, and customer-focused attitude.
• Full working proficiency in English; any other language is an asset (e.g., Spanish, Italian, French, or German).

You will be part of an international team of BU Recycled Containerboard Customer Service, and you will report to the Customer Service Manager. You will specialize in a dedicated customer base connected to a specific market or business.

We offer you development opportunities for professional growth through training, promotions, implementation of state-of-the-art tools, and development projects.

You have the possibility for hybrid work with 3 days in the office per week.

What we offer

By joining us, you will be part of our diverse working culture, supporting you to explore new perspectives and develop professionally. You will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. To keep you going safely, we support your physical and mental well-being.

Data provided outside of the Polish Labor Code’s requirements (name, surname, parents names, date of birth, residential address, data on education, skills and experience, completed schools and studies, training and courses, previous employers, positions, and professional duties) will be processed based on your consent.

To record your consent, please include the following clause in your CV:

"I consent to the processing of personal data contained in the application documents sent by me that are not required by the Polish Labor Code for the purposes necessary for the implementation of current and future recruitment processes by Stora Enso Group. I am aware that I may withdraw this consent at any time by contacting Stora Enso by sending an email to "

For more information on how Stora Enso processes your personal data and for your other rights, please review our Privacy Notice on

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