Customer Service Specialist

Your responsibilities

• Handle customer inquiries promptly and professionally via phone, email, or other channels in English.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues effectively and with a positive attitude.
• Manage orders and logistics documentation accurately and timely.
• Coordinate with freight forwarders and customs brokers to solve shipping issues.
• Track order status and update customers as needed.
• Collaborate with other departments for timely product delivery.
• Assist in document preparation and customer mailings.

Our requirements

• 2+ years of Customer Service or Logistics experience in an international environment.
• Strong customer service skills and adaptability.
• Excellent English communication skills.
• Attention to detail and accuracy.
• Ability to build relationships and work in a team.
• Deadline-driven with the ability to thrive in a fast-paced environment.
• Strong problem-solving and interpersonal skills.
• Familiarity with SAP ERP.

Join our team and be part of an exciting and vibrant environment where your skills and enthusiasm are valued and encouraged! Please send your CV in English language.