We are a company that has been strengthening its position in the database and call center market since 2003. We offer comprehensive services in sales support and promotion.

We are currently expanding our English-language incoming call line team for one of the largest courier companies on the market—you won’t be calling customers, they will be calling you!

If you are looking for flexible work from Monday to Friday, with the option to work weekends, a job you can combine with your studies, and an opportunity to use your English skills—join us!

Your responsibilities

• Providing comprehensive information to customers and resolving issues related to parcels placed in parcel lockers and courier shipments;
• Ensuring a positive perception of our Partner’s services;
• Meeting the defined quality and quantity parameters for the project;
• After a longer period of cooperation, the possibility of working on weekends and public holidays.

Our requirements

• Previous experience in customer contact via inbound/outbound call lines is welcome;
• MANDATORY REQUIREMENT – advanced spoken and written English skills, and knowledge of the Polish language;
• You enjoy speaking with customers, can listen to their needs, and effectively solve their problems;
• Independence and discipline are very important to us—we want to build mutual trust, share knowledge, and support each other;
• Computer literacy is a must;
• Punctuality;
• Empathy and composure.

What we offer

• Remuneration based on a mandate contract from 33 to 35 PLN gross per hour, plus performance bonuses;
• Working hours Monday to Friday from 8:00 to 23:00; Saturday, Sunday, and public holidays from 8:00 to 21:00;
• The possibility to join a group insurance scheme;
• Access to a sports card;
• Professional initial training to prepare you for the job, along with the daily support of a Supervisor and Project Manager;
• Opportunities for career development within the company structures;
• All necessary work tools provided;
• Friendly atmosphere in a supportive team;

We are an equal opportunities employer and welcome applications from all qualified candidates.