Informacje o stanowisku

Hey there!We are Randstad, and were partnering with one of our key clients -a global leader in their industry- to build out theiradvancedCustomer Operations Hub right here in Poznań.

We are currently seeking driven individuals who possessinitial experienceincustomer serviceand are eager to join our international team!

• This company genuinely cares. They believe in building real, lasting relationships - with their clients and with you.

• Looking for new opportunities to grow and develop? You’re in the right place - we’re searching for people with strong language skills, ready to learn and build their career in an international environment

• If you are fluent in one or more of the following languages:Portuguese / Spanish or you are fluent in both of these languages, feel free to apply!Fluency in English is essential.

What we expect

• min. 1 yearof experiencein B2B Customer Service (order management / claims / contact center)

• fluent in English at B2/C1 level

• proficiency at C1 level in one or more of:Portuguese / Spanish

• customer focusand proven ability to build long-term relationships

• excellentcommunication skillsandproblem-solving mindset

• experience withSAPorSalesforce systems (highly welcome)

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment- employment based on apermanent employment contract

• hybrid model- enjoy flexibility with3 days remote work and 2 days in the office (hybrid work model after onboarding period)

• flexible schedule- choose your start time between7:00 AM and 10:00 AM(8 working hours + 30 min paid break)

• attractive financials- competitive salary, plus aperformance-based semi-annual bonus

• real growth potential- dynamic career development and vast opportunities within our newly established company structures.

• benefits package -Private Medical Care, Life Insurance, Sports Card, Lunch Vouchers, co-financing for external trainings/course and more

Your tasks

• B2B customer support- acting as thefirst point of contactfor our business customers, providing professional telephone communication

• order management- registration of orders, coordination, and planning of deliveries

• issue resolution- efficiently handling all customer complaints and inquiries

• business consultation- supporting customers by suggesting alternatives and providing product advice

• internal cooperation - collaborating closely with other departments to effectively resolve reported issues

Poznań - Oferty pracy w okolicznych lokalizacjach