Customer Service Representative with Latvian – Contact Center

• Provides excellent customer service for Amway Business Owners to support them in building a successful Amway business
• Handles enquiries and requests of ABOs, Customers and Prospects via different communication channels in direct conversations and in writing
• Receives, documents, and responds to questions related to products, promotions, orders, invoices, payments, returns, incentives, terms and conditions (by using our knowledge management resources)
• Supports users with online platforms, receiving, documenting and reproducing incidents, and resolving them in close cooperation with Technology department
• Helps ABOs leverage our Sales and Marketing Plan (Core Plan), maximizing the utilization of online resources
• Contributes to projects in various departments outside of regular responsibilities
• Directs unresolved requests and enquiries to further support levels and to other departments
• Protects personal database and applies legal requirements in regard to personal data protection
• Generates innovative ideas and solutions that will improve customer satisfaction and support an environment that embraces continuous improvement to drive customer value
• Assists other team members to leverage and develop their capabilities
• Contributes to Quality Assurance and Training-related tasks outside of regular responsibilities to enable customer service meet our quality standards

• Hybrid Work model (3 days from office)
• Private medical care in LuxMed Group
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality Amway products
• Annual Bonus depending on the yearly company and individual performance
• Various portfolio of internal&external trainings: professional certifications, access to the e-learning platform
• Possibility of growth inside of organization
• International team environment
• Numerous company events and office initiatives
• Family atmosphere with no formal dress code
• Attractive office location in the heart of Krakow (High 5ive, Pawia street)

• sharing the costs of sports activities
• private medical care
• life insurance
• corporate products and services at discounted prices
• integration events
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• redeployment package
• employee referral program
• Additional day off for your Birthday

If you are interested in this job, please send your application via "Apply" button.

The Customer Service Representative will interact with Amway Business Owners and Amway customers by addressing inquiries and resolving complaints, providing a high level of customer support on a specific product or service.

In our Contact Center Department, we support 27 European markets with the help of people from all over the world, which makes us a truly multinational team.

Amway Global Business Services