Informacje o stanowisku

For our Client, we are now looking for a Customer Service Representative with Italian to join a dynamic team. This is a unique opportunity to work in an international environment where you will have a real impact on shaping the customer experience and building positive relationships within the Nordic markets.

If you have experience in a similar role, speak Italian at a very good level, and want to have a real impact on the companys reputation and customer satisfaction, apply now and help us build the future of our Customer Service department!

What we expect

• min. 1 year of experience in B2B Customer Service (order management / claims / contact center)
• fluent in Italian at B2/C1 level
• very good knowledge of English and Polish
• customer focus and proven ability to build long-term relationships
• excellent communication skills and problem-solving mindset
• experience with SAP or Salesforce systems (highly welcome)

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• stable employment - employment based on a permanent employment contract
• hybrid model - enjoy flexibility with 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period)
• flexible schedule - choose your start time between 7:00 AM and 10:00 AM (8 working hours + 30 min paid break)
• attractive financials - competitive salary, plus a performance-based semi-annual bonus
• real growth potential - dynamic career development and vast opportunities within our newly established company structures
• benefits package - Private Medical Care, Life Insurance, Sports Card, Lunch Vouchers, co-financing for external trainings/course

...and that’s not all! we have many more exciting perks and surprises waiting for you to discover! ✨

Your tasks

• B2B customer support - acting as the first point of contact for our business customers, providing professional telephone communication
• order management - registration of orders, coordination, and planning of deliveries
• issue resolution - efficiently handling all customer complaints and inquiries
• business consultation - supporting customers by suggesting alternatives and providing product advice
• internal cooperation - collaborating closely with other departments to effectively resolve reported issues

Poznań - Oferty pracy w okolicznych lokalizacjach