? We’re Hiring! Customer Service Specialist with German | Supply Chain ?
Do you speak German confidently and enjoy supporting customers in an international supply chain environment?
Join us as a Customer Service Specialist with German in Dąbrowa Górnicza or Kraków!
What you’ll do:
- Act as the main contact for customers and agencies regarding supply chain topics
- Manage and monitor customer orders from entry to delivery in SAP
- Provide regular updates on order status, stock levels, and standard reports
- Handle order changes, call-offs, shortages, and delivery confirmations
- Coordinate shipment planning with Transport & Logistics
- Resolve logistical claims, blocked stock issues, and documentation gaps
- Support intercompany processes and external hirework coordination
- Monitor credit limits and initiate delivery stops when required
- Check customer requirements (quality, quantity, planning, logistics)
- Cooperate with production regarding technical offers
- Respond to customer inquiries and ensure smooth communication throughout the process
What we’re looking for:
- Experience in customer service, order management, or supply chain roles
- Strong organizational skills with the ability to manage priorities
- Customer‑oriented mindset and strong problem‑solving abilities
- Excellent communication skills in English and German (B2+)
- Readiness to work in a hybrid model — 4 days a week on‑site in Dąbrowa Górnicza or Kraków
What we offer:
- 4 days working from the office and 1 day home office
- Private medical care
- Co-funding for foreign language classes and professional courses
- Employee referral program
- Pre‑paid Pluxee Lunch card
- Extra paid day off — Metallurgist Day
