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Customer Service Representative with French and English
  • Zabierzów
Customer Service Representative with French and English
Zabierzów, Zabierzów, małopolskie, Polska
ManpowerGroup
9. 4. 2024
Informacje o stanowisku

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę!

Job Tasks





  • A main point of contact for all customer

  • Manage/co-ordinate the order process

  • Prepare & produce professional quotations

  • Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk

  • Active follow-up of outstanding quotes

  • As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients

  • Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients

  • Generate & check reports for the status of orders on a regular basis

  • Progress outstanding orders on the system

  • Receive & respond to all customer complaints & to follow the customer complaint procedure

  • Liaise with the accounts department regarding customer credit issues

  • Manage office phone calls in coordination with the other team members of the Customer Service

  • Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics

  • Initiate and support local marketing initiatives

  • Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force

  • Organize customer activities in agreement with the direct manager

  • All other activities related to the day-to-day business or to improve the business

  • Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization; proactively participate to safety awareness and improvement

  • Represent the Company in a professional manner at all times, both internally and externally; follow the published processes and comply with all company policies and procedures; be an ambassador for the businesses in particular ensure that Health & Safety comes first at all time





Requirements:





  • Fluent in French to support the French market

  • English – essential fluent oral & written 

  • A minimum of 5 years’ experience in a similar position, commercial acumen and negotiation skills, with a strong business hunter mindset are required

  • Post-secondary education

  • Technical affinity and understanding of industrial markets

  • Good working knowledge of Office software (Word, Excel, PowerPoint, etc.)

  • Strong interpersonal skills, works and communicates well with internal colleagues and external customer

  • Energetic and proactive initiator; must present a professional and articulate image

  • Able to work to deadlines; excellent organizational skills





Offer:





  • Full-time employment contract

  • Attractive salary suitable to your skills

  • Opportunity to work in a fast developing international company

  • Hybrid working arrangement: 3 days work from the office and 2 days from home







The offer applies to permanent work

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