Informacje o stanowisku

Customer Service Representative

Join a new Customer Operations team!

At the moment were helping our client, a large and rapidly growing organization, to create a new global structure, starting from Customer Service!

What you should know?

???? Well... first of all, it is a well-known brand with a lot of positive opinions in the market.

???? New team - new opportunities! In other words, you will be one of the first team members. You will have the chance to build the process from scratch and it is always a great opportunity for development and fast promotions.

???? People - this is the most important value for the company. An empathetic and holistic approach to you and your clients will lead to great relationships that last for years!

???? You dont need to have any previous experience if you have the following:
• a passion for people
• the ability to communicate and build long-term relationships
• the willingness to take on new challenges.

If you want to know more - read below and apply! Lets talk about it. ????

What we expect

• previous experience in Customer Service / Order Management will be a plus
• advanced knowledge of Polish and Finnish or Danish
• communicative knowledge English (min. B2)

• proactive attitude with ability to quickly adapt to new situations
• problem solving mindset
• willingness to work with customers and building long-term relations
• customer focus and effective communication skills
• holistic approach (understanding end-to-end customer service process)

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• opportunity to be a part of a new Customer Operations team with dynamic career path development (Customer Contact, Marketing, Sales and Industry)
• real impact in building new team and new process
• full employment contract (3 months of probation period, then indefinite period)
• hybrid work model after the training period
• work in a modern office in Mokotów
• attractive benefits package (e.g. healthcare program, lunch card, sport card, cafeteria platform, holiday co-financing, Co-financing summer camp for children, christmas gifts, free access to Legimi platform and others)

Your tasks

• telephone and e-mail contact with business customers in English
• registration of orders, coordination and planning of deliveries
• monitoring and tracking orders to ensure timely delivery
• handling complaints
• supporting the business customer: suggesting alternatives and providing advice
• ensuring that deliveries are made on time and seeking solutions to any delays or failures
• participating in process improvements and automations

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