Informacje o stanowisku
We are currently recruiting for one of our clients in the industrial sector for the position of Customer Service Representative with strong Dutch language skills.
Responsibilities:
Monitor transport flows and proactively prevent potential issues.
Handle phone and email communication with Dutch‑speaking clients.
Track critical situations such as delays, stoppages, or transport incidents.
Identify, monitor, and resolve disputes related to transportation operations.
Manage and analyze logistics cost overruns across all transport modes and service types.
Ensure proper handling and validation of non‑standard road transport methods.
Investigate and resolve anomalies in transport billing (e.g., quantity discrepancies, pricing issues, missing POs)
Requirements:
Very good command of Dutch (minimum B2)
Ability to describe events clearly and logically from start to finish
1–2 years of experience in customer service.
Proactive mindset, quick reaction skills, and the ability to anticipate risks
Work Model:
Onboarding: 4 days in the office / 1 day home office
After onboarding: hybrid model 3/2 or 2/3
One‑time business trip to Belgium for initial training
We offer:
Stable employment based on an employment contract
An attractive salary and benefits package.
Opportunities for development within an international organization.
Professional onboarding training, including international training.
Work in a friendly, supportive team.
Professional onboarding training, including international training.
Hays Poland sp. z o.o. is an employment agency registered in a registry kept by Marshal of the Mazowieckie Voivodeship under the number 361.
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