Customer Service Representative

Your responsibilities

• Being a team member in Customer Service Department with a lead of Customer Service Manager CEE (PL/CZ/SK/HUN)
• Order management (receive, process and verify the accuracy of orders from customers and ensures customer needs are met)
• Ensure customer requirements are properly documented and communicated regarding the orders and logistics.
• Supporting the Key Account Managers and Sales Representatives for Central Europe
• Improving customer service procedures and ways of working
• Handle complaints and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.

Our requirements

• We are looking for a colleague with experience in customer service who would like to develop in this area. Please note, fluent Czech is must-have for this role.
• Polish, English – intermediate level.
• Computer skills.
• Social skills.
• Knowledge Microsoft Office (advanced Excel).
• Working in SAP and Documents.

Great opportunity for Czech-speakers who would like to take care about customers’ relations at Fiskars.

This position is based in Warsaw and reports to our Customer Service Manager CEE. The role is full time, permanent (employment contract) with possibility to work from home (hybrid model).

We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV with data protection clause today! Don’t worry about a cover letter, your application is enough indication of your interest.