Customer Service Representative

Your responsibilities

• Being a Customer Service Representative means becoming the single point of contact for your assigned set of customers, relating to any commercial, technical or operational issues they may encounter
• Setting up & tracking orders, do billing & monitoring of price accuracy
• Handling customer inquiries – dealing with offers, issuing samples and managing complaints (CRM)
• Data Management – update master data, systems & shipment files
• Being the key contact with transportation companies, organization of shipments, contact with custom agencies in the case of exports or imports
• Cooperating with Supply Chain in the field of imports and exports within the Sibelco group, transported by sea, rail and land
• Monitoring stock levels to ensure continuity of deliveries to customers

Our requirements

• Be able to build good working relationships with internal and external stakeholders
• Have knowledge of SAP
• Have working experience in Salesforce CRM
• Have good communication skills in English (written and spoken)
• Be a team player and self-motivated
• Have good time management and attention to detail
• Have Excellent communication and customer service skills

What we offer

• Private pension scheme - a form of group saving for retirement, the employer pays the entire contribution
• Annual bonus
• Holiday allowance
• Co-financing for glasses
• Private medical care
• Equivalent for a Christmas package for children
• Options like cinema tickets, co-financing for the Multisport card, lunch card