Informacje o stanowisku

We are looking for a Customer Service Representative to support our international clients in the US market . You’ll handle inbound and outbound customer interactions, assist with claims, and ensure smooth communication and accurate data entry.If you’re client-focused and skilled at building lasting business relationships - we’d love to have you on board.

Your Responsibilities

• Provide professional customer service via phone and email to US-based clients

• Answer questions, resolve issues, and guide customers through processes such as claims, account navigation, and service troubleshooting

• Accurately enter and update data in systems with high attention to detail

• Process claims and verify documentation

• Collaborate with other teams to meet deadlines and deliver results

• Demonstrate accountability and dedication in completing tasks while meeting call center performance metrics

• Participate in ongoing training to expand product knowledge and skills

Requirements

• Fluency in English (required)

• Bilingual in English & Spanish is a strong plus

• 1+ year of experience in a customer service or call center environment

• Strong MS Office and computer skills; ability to work with multiple systems efficiently

• Excellent communication, problem-solving, and active listening skills

• Availability for evening shifts: 2PM–11PM (with 1 hour lunch break)​

• Punctual, detail-oriented, and committed to delivering outstanding customer service

We offer

• Work in a modern office in Rzeszów, well connected to city transport

• Stable position in a fast-growing US company with international exposure

• A collaborative and inclusive workplace culture that values your contributions

• Career development opportunities and skill-building training

• Benefits package: Multisport card, MyBenefits cafeteria, life insurance, referral bonus program and on-site parking

Rzeszów - Oferty pracy w okolicznych lokalizacjach