Informacje o stanowisku

technologies-expected :

• SAP
• Freshdesk
• Salesforce
• ERP systems

• You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
• Responsibilities:
• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

• Education, Master, other certification:
• No specific degree required; experience in customer service preferred
• Experience:
• Previous experience in customer service roles is an advantage
• Technical Skills:
• SAP knowledge
• Basic Excel skills
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
• Ability to navigate data and use Power BI for insights
• Languages Skills:
• Portuguese C1 or Spanish C1
• English C1
• Soft/Behavioral Skills:
• Strong communication and problem-solving skills
• Customer focus and ability to manage complex issues
• Collaborative mindset and ability to work across departments
• Goal-oriented and proactive approach
• Ability to prioritize and manage multiple tasks
• Resilience in handling challenging customer situations

• stable employment - employment based on a permanent employment contracthybrid model - enjoy flexibility with
• 3 days remote work and 2 days in the office (hybrid work model after a 3-month onboarding period)
• attractive financials - competitive salary, plus a performance-based semi-annual bonus
• real growth potential - dynamic career development and vast opportunities within our newly established company structures

Poznań - Oferty pracy w okolicznych lokalizacjach