Informacje o stanowisku
Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.
What can you expect from us?
- Online recruitment process
- Hybrid Work model (3 days from office and 2 days from home)
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
- Possibility of growth inside of organization
- International team environment Relocation package for candidates outside Poland
- Numerous company events and office initiatives
- Family atmosphere with no formal dress-code
- Attractive office location in the heart of Krakow (High 5ive, Pawia street)
- Experience: To be successful in this role, you would ideally have 1-2 years of experience in the quality function as a Quality Analyst or Quality Coach in a customer service/call center environment
- Attention to Detail: The ideal candidate should be highly detail-oriented, as quality specialists must review calls, evaluate performance, and ensure adherence to company policies and standards
- Analytical Skills: They should be able to analyze data and performance metrics to identify areas for improvement and implement solutions
- Strong Communication Skills: Excellent verbal and written communication skills are essential, as the candidate will need to communicate feedback clearly and constructively to agents, managers, and other stakeholders
- Problem-Solving Abilities: The ability to proactively identify issues and propose solutions to improve call center performance
- Empathy and Patience: A quality specialist should be able to provide constructive feedback with empathy and patience, maintaining positive relationships with agents while fostering a culture of improvement
- Adaptability: The ideal candidate should be comfortable working in a fast-paced, constantly changing environment and be willing to adapt to new technologies, processes, and team dynamics
Amway is a large multinational family-owned consumer goods company and the leading direct selling company worldwide. Amway offers more than 450 high-quality products and innovative solutions in the categories of nutrition, beauty, and home care exclusively through independent distributors and the own webshop. The company was founded in 1959 in Ada, United States, and operates in more than 100 countries generating revenue of 7.7 billion USD in 2023. Amway’s top-selling brands are Nutrilite™ vitamin, mineral, and dietary supplements, ARTISTRY™ skincare and color cosmetics, and eSpring™ water treatment systems.
What can you expect from us?
- Online recruitment process
- Hybrid Work model (3 days from office and 2 days from home)
- Private medical care in LuxMed Group
- MyBenefit Cafeteria Platform (with Multisport card available)
- Group Life Insurance
- Additional day off for your Birthday
- Additional two days off per year for voluntary activities of your choice
- Employee discount for high-quality Amway products
- Annual Bonus depending on the yearly company and individual performance
- Various portfolio of internal&external trainings: professional certifications, access to e-learning platform
- Possibility of growth inside of organization
- International team environment Relocation package for candidates outside Poland
- Numerous company events and office initiatives
- Family atmosphere with no formal dress-code
- Attractive office location in the heart of Krakow (High 5ive, Pawia street)
,[Call & Email Monitoring - listen to and assess recorded calls to ensure agents are following company policies and procedures, Evaluate call quality based on predetermined criteria (e.g., tone, resolution, empathy, product knowledge, and call structure), Assign quality review workloads amongst the QAs and the supervisors on a quarterly basis and prioritize tasks to ensure smooth operations, Generate daily, weekly, and monthly quality reports to share with management, Provide actionable insights and recommend improvements based on call monitoring results, Maintain accurate records of quality evaluations and agent performance, Process Improvement:, Work closely with operations and training teams to identify areas for process improvements, Participate in the development and refinement of quality standards, scripts, and training materials, Ensure the consistent implementation of quality assurance guidelines across the team., Contribute to the continuous improvement of the customer experience by providing insights and suggestions based on performance data, Review customer satisfaction surveys and feedback to assess the quality of customer service, Identify recurring issues from customers’ perspectives and provide insights to help improve service delivery Requirements: Communication skills, Analytical skills Tools: . Additionally: Sport Subscription, Private healthcare, Company Events, Annual bonus, MyBenefit, Life insurance, Discounts, Free coffee, Playroom, Bike parking, Free parking, In-house trainings, Modern office, No dress code.
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