Responsibilities

• Act as the main contact for customers and agencies regarding supply chain topics.
• Manage and monitor customer orders from entry to delivery in SAP.
• Provide regular order status, stock updates, and standard reports.
• Handle order changes, call-offs, shortages, and delivery confirmations.
• Coordinate shipment planning with Transport & Logistics.
• Resolve logistical claims, blocked stock issues, and documentation gaps.
• Support intercompany and external hirework coordination.
• Monitor credit limits and initiate delivery stops when required.

Requirements

• Experience in customer service, order management, or supply chain roles.
• Good knowledge of SAP and order-related processes.
• Understanding of logistics, Incoterms, and order documentation.
• Strong organizational skills and ability to manage priorities.
• Customer-oriented mindset and problem-solving skills.
• Excellent communication skills in English and German.
• Ready to work in a hybrid mode - 4 days a week in Dąbrowa Górnicza