Customer Service Officer with English

Your responsibilities

• Order taking by phone and e-mail.
• Receiving phone calls from the customers.
• Collaborating with logistics department in organizing shipments.
• Preparation of order confirmations and all necessary documentation connected, including export procedures.
• Ensuring all orders meet customer expectations and invoicing them.
• Close cooperation with sales, accounting, quality, product, supply chain departments.
• Processing returns, credit and debit memos as required.
• Monitoring delivery times and dates, changing customer demands and forecasts.
• Maintaining strong control of the order backlog with daily cooperation with warehouse.
• Handling customer complaints and escalations.

Our requirements

• Fluent English and Polish.
• Willing to work from the office 3 days per week (after trial period).
• Strong communication and interpersonal skills.
• Experience and understanding of similar work and administrative procedures.
• Practical knowledge of Microsoft Office applications (Excel, Word, Power Point).
• Knowledge of Microsoft Dynamics AX2012 environment will be a plus.
• 1+ experience in customer-oriented position.

What we offer

• Remuneration that will be adequate to skills/experience and results – NRF appreciates employees, also financially.
• For your long-time vacation once per year, you will receive an additional incentive.
• Do you like going to sports activities? Great, you will receive funding for the Multisport sports card.
• We have a private medical care package for you at TU Zdrowie, so that you do not have to queue for healthcare.
• Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees!
• You will have a chance to work with an international team.
• English lessons with native speaker after 3 months of employment.
• Nice atmosphere. We will say immodestly – it’s just fun to work with us.