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Manage and develop a portfolio of large, complex customer accounts, ensuring retention, growth, and profitability while driving customer satisfaction.
Lead strategic customer relationships and execute business strategies to promote revenue growth and optimize asset productivity across multiple industries.
Act as the primary liaison for key customers, fostering long-term partnerships through effective communication, negotiation, and the development of tailored solutions.
Key Responsibilities may include:
•Manage relationships with major customers, ensuring alignment with CHEP’s strategic goals and delivering revenue growth while achieving customer satisfaction targets.
•Collaborate with senior leadership and internal teams to create and implement strategic account plans, with a focus on identifying growth opportunities, optimizing costs, and promoting sustainability.
•Lead high-level negotiations and commercial tenders, securing favorable terms that meet both business objectives and customer expectations.
•Identify and capitalize on new business opportunities, driving incremental revenue and expanding CHEP’s market presence within your portfolio.
•Conduct regular business reviews and audits with customers, ensuring compliance with CHEP’s annual audit plan and maintaining accurate asset management records.
•Monitor and assess account performance metrics such as NPS and customer satisfaction, developing and executing action plans to address areas for improvement.
•Build and sustain relationships with stakeholders at all levels within customer organizations, driving strategic initiatives and improving supply chain efficiencies.
We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 17 other companies. Our employees value the development opportunities that CHEPs provide them with, being able to work on global projects, shadow other departments, and mentor one another. All of that is in a nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world!
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.