Informacje o stanowisku

Customer Service Manager

Your tasks: We make the difference together

• As Customer Service Manager you supervise daily operations of the Customer Service department, including recruiting, training, and mentoring staff to ensure Service Level Agreements and efficiency targets are met.
• You are shaping the strategic goals, aligning Customer Service operations with business objectives and driving our digitalization initiatives.
• You are developing policies, processes, and standards to enhance customer satisfaction and operational efficiency.
• You are interacting with customers to manage requests and complaints promptly, maintaining strong relationships to foster business partnership.
• You are monitoring key performance indicators (KPIs) to assess team performance, compiling reports, and identifying areas for improvement.
• You are coordinating with other departments, such as sales and transportation, to ensure seamless order processing and delivery.
• You lead the team in resolving critical issues or escalations, ensuring minimal impact on customer relations.

Your profile: We like what makes you stand out

• You have professional education in Logistics/Supply Chain or a related subject or have relevant working experience in this area.
• You have experience in people management and leadership in larger teams.
• You have good knowledge of English speaking and writing.
• You are conceptually strong and have a can-do mentality.
• You have an independent, structured way of working and strong numerical reasoning skills.
• You know how to visualize concepts and ideas.

Your benefits: We support your development

• An international organization that conducts socially responsible business.
• Cooperation based on values and with perspective: “FRoSTA is Us.”
• Work in a hybrid system providing the opportunity for a more flexible approach to the implementation of tasks, while maintaining good relations and cooperation with others.
• Opportunity to reach for new experiences, develop skills and improve oneself.
• Digitization and optimization of processes and tools for success.
• Benefit package and canteen.

Are you looking for a new challenge in a competitive environment? Apply now, stating your earliest possible starting date and salary expectations - we look forward to hearing from you. Send us your CV and let’s talk!

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