Customer Service Field Team Manager

• Develop and implement best-in-class Account Management at European and the National Largest customers to ensure a high level of customer satisfaction and growth of the business according to budget targets as well as 5- year strategy.
• Supervise the implementation of the strategy for business growth with Large National and European Accounts. Develop the team to high performing standard, driven by KPIs and company culture to keep high standards of customers service and build CHEP competitive advantage.
• Work with Senior Customer service Manager/ Customer Service National Accounts.
• Manager/ Head of Departments/ External stakeholders on identifying high value/initiatives that are critical to development of CHEP’s customer value.
• Growth and defend business with Large National and EKA Accounts in Poland.
• Develop and implement best in class Account Management at EKA and National Largest customers to ensure high level of customer satisfaction and growth of the business according to budget targets as well as 5- year strategy.
• Build and review Sales Funnel, provide business cases and monitor the negotiation processes to ensure revenue growth and profit improvement.
• Supervise the implementation of the strategy for business growth with Large National and EKA Accounts in Poland.
• Collaborate with the Field Team Managers to identify improvement programs and to achieve commercial department targets.
• Work with key partners in the development, planning and implementation of initiatives.

• Ability to develop your skills and understanding of business in a worldwide logistics company.
• Participation in worldwide projects.
• Area to build your independence and own responsibilities.
• Support at every stage of your career.
• Independence in operating with a real impact on the organization.
• Company car.
• Attractive base salary with annual bonus & benefits (including transport allowance, private healthcare scheme, multisport card, additional life insurance, 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday).
• We are celebrating our successes with meal vouchers and events.

• sharing the costs of sports activities
• private medical care
• life insurance
• extra leave

We do care about our employees, CHEP has been listed as a Top Employer in Poland as well as listed as a Global Top Employer among 15 other companies. Our employees value the development opportunities that CHEPs provide them with, being able to work on global projects, shadow other departments, and mentor one another. All of that is in a nice and friendly environment that we want you to feel from the beginning of your adventure with us. This year we are in the #3rd place among the most sustainable companies in the world!

CHEP