Role Overview

Join our team at Huntsman in Krakow, a dynamic hub where innovation meets collaboration. We are expanding our Customer Service team to strengthen our export operations and deliver exceptional service to our global customers.

We are looking for someone who is passionate about international trade, thrives in a fast-paced environment, and enjoys building strong relationships across cultures. Do you think you’re the right fit for this opportunity? Apply today!

Role Responsibilities

• Act as the day‑to‑day contact for EAME customers and agents, ensuring professional and timely communication.
• Manage the full quotation‑to‑delivery cycle, including order processing in SAP and invoice creation.
• Prepare and verify export documentation for smooth customs clearance, ensuring compliance with international trade regulations and internal standards.
• Handle complex payment terms and methods (e.g., Letters of Credit, Cash Against Documents, Open Terms), including coordination with banks and managing documentation flow.
• Monitor and follow up on Bills of Lading, amendments, and certifications.
• Work closely with agents acting as cultural intermediaries, ensuring accurate communication and smooth transactions.
• Coordinate logistics for intermodal transport, including deep‑sea shipments and timing‑sensitive deliveries.
• Use CargoX and other platforms to upload and manage documentation.
• Build strong relationships with customers and agents, proactively managing expectations and resolving issues.
• Provide backup support during holidays or peak periods, including occasional work on local or bank holidays.

Experience and Competencies

• Bachelor’s degree in Communication, Logistics, Marketing, Finance, or related field.
• Several years in export operations, customer service, or international order processing, with specific experience in Egypt and Arabic‑speaking markets strongly preferred.
• Fluent English required; French or another EAME language is a plus.
• Proficient in SAP and Excel.
• Familiarity with CargoX is a strong plus.
• Deep understanding of export documentation, insurance practices, and international payment terms.
• Experience with Letters of Credit and bank documentation processes.

What next?

If you would like to join an innovative, collaborative and multicultural team, please apply now. Your application will be forwarded to a Talent Acquisition Partner, who will strive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.

About Us

At Huntsman, we pride ourselves on being a people‑oriented organization. Our family‑like atmosphere is cultivated by our diverse groups of team members around the world. We welcome the talent, experience and fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman. In return, we offer you the opportunity to become an integral part of a dynamic, industry‑leading company, where safety and ethics always come first.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Customer Service
• Industries: Plastics Manufacturing, Oil and Gas, and Chemical Manufacturing