Company Description

This position is for Exim MFR Solutions AB. At the end of August, Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd), a Singapore-based distributor of fasteners and other C parts. Exim established in 1982 in Singapore, Exim & Mfr Enterprise provides quality-assured fasteners, electro-mechanical components, sleevings / tubings, wires, wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.

For more information, please refer to www.bulten.com and www.eximfr.com.sg

Vacancy details

Job title: Customer Service Executive

Description And Tasks

Reporting to Customer Service Team Lead, this role needs to provide a high level of satisfaction to the customer. This role ensures all the Purchase Orders received are executed accurately and promptly acknowledged within the customer’s expectation. Delivery and shipment are arranged according to the customer’s request.

Responsibilities

• Collaborate with various departments to streamline order processing and handle administrative tasks efficiently.
• Monitor inventory levels including stock held at VMI (Vendor Managed Inventory) customer hub and process all orders meticulously, ensuring accuracy and promptness in execution.
• Maintain accurate records of sales transactions and customer interactions in the ERP system.
• Prioritize customer satisfaction by promptly managing inquiries, resolving issues, and ensuring order fulfillment including documentation meets or exceeds expectations professionally.
• Other duties as assigned

Candidate Profile

Pre-requisites:

• Industry knowledge on C parts business & Incoterms
• Customer Focused
• Effective Communication
• Initiative and responsibility
• Computer Proficiency

Our Offer

We are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information, please refer to www.bulten.com and www.eximfr.com.sg

Vacancy location

Poland, Bielsko-Biala

Requester: Hiring Manager - Melisa Evelin

E-Mail: hr@eximfr.com.sg