Join to apply for the Customer Service Executive role at INSPIRED pet nutrition

The Company

At Inspired, we’re passionate about pet nutrition. We’re an award‑winning, innovative FMCG manufacturer with a growing family of brands including Harringtons, Wagg, Barking Heads & Meowing Heads, AATU, Blink, Butcher’s, and Classic Cat. 100+ colleagues work across 3 UK sites and Warsaw, Poland.

What You’ll Be Doing

• Accurately and efficiently processing customer orders in line with business policies and SLAs
• Coordinating logistics, invoicing, and import deliveries across multiple regions
• Managing supplier orders, veterinary inspections, and stock levels
• Liaising with customers to ensure all required information is captured for timely dispatch
• Handling customer queries, complaints, and feedback through our service system
• Communicating effectively with internal teams across Operations, Distribution, and Customer Services
• Supporting export coordination activities as required

About You

You’ll bring:

• Proven experience in customer service, logistics, or a transactional process role
• Strong coordination and organisational skills with excellent attention to detail
• Ability to work confidently with ERP systems or similar order management tools
• Clear and professional communication skills with both internal and external stakeholders
• A proactive mindset with the ability to manage multiple priorities in a fast‑moving environment
• Logistics and invoicing coordination – managing import deliveries, supplier orders, veterinary inspections, and stock levels, while ensuring accurate and timely invoicing in line with regulatory requirements
• Customer service and communication – maintaining strong relationships with domestic and international clients, handling complaints, and ensuring high service quality

Seniority Level

Not applicable

Employment Type

Contract